Terms and Conditions


This document is only available in English.

Acceptance of Terms

Tom & Serg Cafe LLC ( is a limited liability company registered in the UAE with its registered office address Near ACE Hardware and Burjeel Hospital، Al Joud Centre - 15A Street - Sheikh Zayed Rd - Dubai.

Welcome to Tom & Serg Cafe e-commerce website (“Website”). Tom & Serg Cafe provides services to you subject to the following Terms of Use (“Terms”) that might be amended from time to time with no notice to you. You are encouraged to review these Terms each time you use the Website.

Your continued use of the Website constitutes an affirmation and acknowledgement that you have read, understood and agreed to be bound by these Terms and any further amendments.

We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Website and to change, suspend or discontinue any aspect of the Website and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Website or restrict your access to part, or all, of the Website without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.

If you do not accept these terms please refrain from using our website and exit immediately.

Accuracy of Information

All material on the Website is provided in good faith. It is derived from sources believed to be accurate and current as at the date of publication. Your use of the website is at your sole risk.

Intellectual Property Rights

TOM & SERG CAFE’ website and all of its content, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio are the intellectual property of TOM & SERG CAFE. All content provided by TOM & SERG CAFE is copyright protected.

You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its content without our

Prior written permission. You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited.

Your account

As an TOM & SERG CAFE website account holder you agree that you are personally responsible for the activity and your communication within your account. You are also responsible for the safety of your login password and access from your computer, restricting unauthorized access. If you have any reason to believe that your account is being misused, please inform us immediately.

Currency

All prices are displayed in United Arab Emirates Dirhams. TOM & SERG CAFE is based in the United Arab Emirates where VAT is chargeable and included in our pricing.

If you are a customer whose credit card is not denominated in the above currency you may still be able to check out in your credit card’s currency. TOM & SERG CAFE processes all payments through Paytabs Payment Solutions which accepts various worldwide currencies including: United Arab Emirates Dirhams, US Dollars, Argentina Peso, Australian Dollars, Brazilian Real, Canadian Dollars, Danish Kroner, Euro, GBP-Sterling, Hong Kong Dollars, Indian Rupee, Japanese Yen, Mexican Peso, New Zealand Dollars, Norwegian Kroner, South African Rand, Swedish Kroner and Swiss Francs.

Payment

When you select ‘Place Order” you will be directed to Paytabs Payment Solutions secure payment processing page. Your purchase can be converted to any currency supported by Paytabs Payment Solutions. If your preferred currency is not supported on Paytabs Payment Solutions there will be a currency conversion fee charged to your credit card. The final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction. SCT is not responsible for any fees and charges you may incur from your bank. We also accept orders via email. Simply drop us a line hello@risenanddawnbakehouse.com to let us know what you want, and your method of payment. We will contact you within 24 hours to discuss your order.

Unfortunately, we are unable to accept payment via cheque, bank transfer or any method other than those listed above.

All payments will be processed in United Arab Emirates Dirhams.

Dispatch and Delivery

TOM & SERG CAFE pledges to accept orders placed via the Internet, within the limit of available stocks, on the terms of this instrument, which you must declare you have read and accepted when you validate your order.

The products ordered by you can only be delivered to the delivery address provided by you to us, or collected by you from one of our stores designated by you, within a given time slot which we will notify to you in the confirmation of order.

If for any reason you are unable to collect your order for the designated location within the given time slot, we will retain your ordered product for 24 hours or upon an agreed amount charged to your credit card we may be able to arrange delivery to you at a time dictated by T&S within 24 hours.

If for any reason no one is actively available to receive your organized product delivery at the delivery location you have provided us we will take the products back and retain for 24 hours. During this time you may call us on 056 4746812 to arrange either pick up in store or delivery by us within 24 hours at a further amount charged to your credit card.

Upon receiving of your order delivery, the recipient must provide us with the order confirmation number along with a signature to confirm the products are in good condition and you have received your completed order. Thereafter, the products ordered by you can only be delivered to the delivery address provided by you to us, or collected by you from one of our stores designated by you, within a given time slot which we will notify to you in the confirmation of order.

If for any reason you are unable to collect your order for the designated location within the given time slot, we will retain your ordered product for 24 hours or upon an agreed amount charged to your credit card we may be able to arrange delivery to you at a time dictated by T&S within 24 hours.

Upon receiving of your order delivery, the recipient must provide us with the order confirmation number along with a signature to confirm the products are in good condition and you have received your completed order. Thereafter, we will no longer be responsible for the actual delivery of products to you.

Import Taxes and Duties

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. T&S will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products.

Limitation of Liability

1. The photographs and texts illustrating and describing the products on the Media are non-contractual and for information purposes alone. TOM & SERG CAFE shall not be liable in case of errors or omissions in the photographs or texts displayed on the Media.

2. For international deliveries to countries other than those where TOM & SERG CAFE guarantees delivery, TOM & SERG CAFE shall not be liable if the products do not comply with the existing laws and regulations of the country of delivery.

3. Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL TOM & SERG CAFE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY TOM & SERG CAFE), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THE MEDIA.

Force Majeure

TOM & SERG CAFE will make every reasonable effort to fulfill its obligations. However, TOM & SERG CAFE cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.

In the event of delay, TOM & SERG CAFE will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

Cancellation and Return

T&S guarantees that all products will leave our bakery at their peak condition.

In the event that your received goods do not match the ones you ordered or you are unsatisfied with the products, you must write us an email within seven days from the receipt and we will replace with the ones ordered (subject to availability) or refund you using the same method you used.

Since taste is very subjective we cannot accept the return of any products merely because you do not like the taste. We have made every effort to ensure that the products and colours appear on our site as accurately as possible, however the product may vary in accordance to your screen settings and resolution.

We will not accept the return of any product purchased anywhere other than the T&S online site.

All returned goods must be in their original packaging, intact with their original documents. We will arrange refund within maximum 30 days after the receipt of the goods in our bakery. We regret that gift-wrapping and shipping/courier costs cannot be refunded.

Applicable Law & Jurisdiction

These Terms and Conditions shall be interpreted and governed by the laws in force in Dubai, United Arab Emirates. Each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.

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